SWWC IT² 2026

Great IT support is about more than fixing technology—it's about supporting people. In this session, we'll share real-world lessons and practical strategies for improving communication, building trust, managing expectations, and creating positive support experiences in K-12 schools. Attendees will leave with simple customer service techniques that can be implemented immediately to strengthen relationships with staff and improve overall technology support.

Target audience identified by presenter: All Conference Attendees

We’ll cover the key stages of the Chromebook lifecycle, including long-term purchasing strategy, repairability, device value and longevity, warranty considerations, and other factors that help districts make smarter Chromebook decisions.

Target audience identified by presenter: Technology Leadership;Technology Systems and User Support

Build your confidence and capacity with artificial intelligence through Google and ISTE’s AI literacy training for educators. This interactive session will introduce participants to the program’s educator-centered approach, including practical ways AI can support student learning, address common problems of practice, and reduce administrative workload. Participants will explore the structure and resources of the training, begin engaging with course content, and consider how tools such as Gemini can support their professional practice. Leave with resources, practical next steps, and a pathway toward earning Google AI literacy micro-credentials.

Target audience identified by presenter: Technology Integration;Technology Leadership

A candid recap of what actually happened when we joined our fleet to Entra ID and rolled out Intune — the surprises, the workarounds, and the policies that looked simple on paper but weren't. Expect real config gotchas, a few facepalms, and practical tips so you don't repeat our mistakes.

Target audience identified by presenter: Network Support ;Technology Leadership;Technology Systems and User Support