Name: Small Changes That Dramatically Improve IT Support
Start: 2026-10-23T09:30:00-0500
End: 2026-10-23T10:30:00-0500

Small Changes That Dramatically Improve IT Support

LIMITED

Friday October 23, 2026 9:30am - 10:30am CDT

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Limited Capacity seats available

Great IT support is about more than fixing technology—it's about supporting people. In this session, we'll share real-world lessons and practical strategies for improving communication, building trust, managing expectations, and creating positive support experiences in K-12 schools. Attendees will leave with simple customer service techniques that can be implemented immediately to strengthen relationships with staff and improve overall technology support.

Target audience identified by presenter: All Conference Attendees

Speakers

Mike Carter

Senior Technology Coordinator, SWWC Service Cooperative

Mike Carter is an experienced school technology professional with a strong background in K–12 IT operations, infrastructure, and support services. He works closely with IT staff and leadership teams to implement practical systems that improve efficiency, communication, and service... Read More →

Kristin Lieser

Technology Support Specialist II, SWWC Service Cooperative

Technology Support Specialist for SWWC. Supports SWWC staff and site with technology needs. Vast experience with customer server and support.

Friday October 23, 2026 9:30am - 10:30am CDT
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Listen and Learn

SWWC IT² 2026

Mike Carter

Kristin Lieser

Attendees (1)

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SWWC IT² 2026

Mike Carter

Kristin Lieser

Attendees (1)

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